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Category Archives: EHR




A: I will never recommend that medical practice, even to my nemesis?
B: Why so?
A: They have a pathetic front-desk staff? No etiquettes, disorganized and sheer wastage of time, visiting that hospital.

And there goes all your hard-work straight in the drain.

You know how they say, “first impression matters”?

This is apt especially for a medical practice whose patient retention depends to a considerable amount on the kind of treatment they give at the front-desk. Your patient judges your medical practice capabilities by how they are treated at the front-desk by the staff. So you can say that how efficient your front-desk is, is an essential determinant of your practice’s revenue cycle management. After all, just like restaurants and e-commerce websites, people do rely upon reviews to consult a particular health care practice, and you wouldn’t want your front-desk to be the reason for patient disregarding your facility, your knowledge, and expertise.

In continuation with our blog wherein we discussed the measures that a healthcare practice can take to reach out to a broader patient base, let us divulge into the importance of front-desk in healthcare practice and what all can be done to enhance its effectiveness.

The first point of contact between the healthcare practice and the patient is the front-desk staff, which are responsible for setting the tone for the further operation. While any problem with the claim is only surfaced at the end of the billing cycle, the revenue cycle starts at the front-desk. If the billing and coding are sorted at the front-desk itself, the revenue cycle can be streamlined effectively.

Healthcare and its processing has changed a lot in the last passing decades. While earlier all the front-desk did was issue a document for diagnosis and prescription purpose and collect consultation fee; the increasing intricacies of the healthcare practice, especially in term of finances, has resulted in spiraling of front-desk responsibility.

Now the front-desk staff takes care of patient’s document verification, insurance verification (which also includes external communication with vendors, insurance companies etc.), billing and coding, appointment scheduling (the functioning has seen a surge since medical practices have started making use of online platforms), customer management, handling and resolving complaint and much more.

One of the significant mistakes made by the healthcare staff management is underestimating the importance of having an adequately functioning front-desk, which plays a pivotal role in impacting the successful processing of claims the very first time. It is essential that the front-desk staff smoothly and efficiently operate all the functions; otherwise, a minor glitch can become a bottleneck in the entire scheduling which will delay the practice’s functioning, resulting in the loss in the revenue.

Tips for improving the practice’s front-desk efficiency:

It is crucial that the candidates you hire for front-desk management know how they have to be at their behavior best when corresponding with different patients, having full cognizance that whosoever is showing up at the front-desk is ailing to some degree. This is why post-hiring, the staff should be adequately trained. An etiquette training should be dispensed wherein they should be guided about how to converse on the phone, how to deal with problematic customers. Always remember that the front-desk team should be of optimal number, not too less, otherwise it will create a ruckus when they have to take care of the patient on call as well as in front.

Another smart way of lessening the fatigue of full-time front-desk management staff is to hire those interested in working part-time, who can fill up for those working long shifts and those off-duty. Having one such team as a backup will help in mitigating the burnout in employees. Job sharing is an innovative means of enhancing the performance, ensuring quality service, and increasing the turnover of the practice.


What is that one habit of the patient that annoys the front-desk management and affects the henceforth scheduling and operation of the practice? It’s their forgetfulness of not carrying along all the necessary documents. What can front-desk staff do to avoid this bottleneck? Pre-register the patient. You should instruct the patient to show up with all the records. This will significantly decrease the waiting time and smoothen the scheduling throughout the day.


Details are of utmost importance in medical billing and coding. A minor mistake, say, for instance, in address details can cost the healthcare facility consequential time and money. As we all know manual work is time-consuming and leads to errors, which is why it is recommended to use Electronic Health Record and electronic patient eligibility verification. Automating these processes can help quick and error-free processing. Similarly, train your front-desk staff to be technologically adept in operating tablet and software which make appointment scheduling easy and fast.


Poor patient interaction because of front-desk inefficiency results in a decline in the rate of patient satisfaction, patient retention which ultimately adversely impacts the practice’s revenue.

Instead of burdening the in-house team with the hassle, why not outsource a front-desk team from Medphine? Amid the several medical processing, giving the patients on call and the counter, your undivided attention can be a daunting task. But with Medphine front-desk support, you will get a dedicated phone line and a team, for your practice which will take care of every minuscule aspect of front-desk from greeting callers, to updating information to resolving queries on appointments, billing, insurance, etc.

You can trust upon Medphine’s customizable and tailor-made practice in ensuring that the patient is treated with utmost devotion, resulting in a strengthened patient-practice relationship and escalating your practice’s revenue significantly.

Remember, helping people in distress is a noble job but to keep serving them, you will need stable finances, the flow of which is eminently dependent on the impression your healthcare facility leaves on the patient. Outsourcing these services will help your practice and staff focus better on delivering quality treatment to those in need and simultaneously augment your profitability.

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Ensure successful training for EHR Implementation

Ensure successful training for EHR Implementation

In one of our previous blogs, we discussed what steps can a healthcare service provider take to ensure effective implementation of Electronic Health record. One of the pointers mentioned in it was to designate a leader that will provide smooth management of the newly implemented EHR.

In continuation with that we will be discussing today, how can the team be trained to ensure successful implementation of Electronic Health Record in your medical practice.

If you are a medical practice still keeping paper records and documents, it’s time you switch to EHR for enhancing the efficiency of the operations and productivity of your staff.

Why should the staff be well-accustomed with the technology?

EHR, after-all is a software, before working on which, one needs to be accustomed to the functionalities and adequately trained to gain a hang of it. Without adequate training, not only will the implementation go haywire but it will also have long-term adverse effects on productivity and revenue generation. Lack of training is one of the significant reason behind the ineffective utilization of EHR in medical practices.

What training strategies will ensure effective training about EHR use?

Who is going to be using the system; doctors, nurses? Guide them through the specifications of the system along with their application, as they better understand the needs and demand of the medical practice. Let them shortlist the system accordingly and present their ideas on how best can this system be utilized by the staff.

Post-selection, check how computer savvy is your staff. Since post-implementation the team has to work on the computer, it is necessary to identify the one who is not adept and framework an adequate basic computer training program so that they can do more than just taking photocopies and printouts.

Like there are those who have a hard time understanding the intricacies of the computer, there would also be fee staff members who would be proficient in it. Identify those and assign them the complicated [processing of the software.

It will help you in the long run if you start a real-time practice to reduce the risk of EHR implementation failure., which is why it is essential to create an office and software -paramount training.

With the growing capabilities of the employees, the basic training will no longer remain relevant which is why it is necessary that periodic intermittent refresher sessions are held, and as the employees develop and learn more about managing the medical database management system, advanced training is brought into action to enhance their efficiency and practices productivity.

You can ensure heightened efficiency by training particular employees on only those areas that they are going to work on. Training every single employee, every intricate aspect of the software will affect the productivity and functioning of the staff. It would be better if those excelling in computer skills are given more computer job and trained on it specifically.

And last but not the least, encourage feedback sessions post-implementation, so that you know which employees are having trouble and what changes can be brought into the training session to resolve it effectively.

A more wise and cost-effective decision would be to outsource a company for managing your medical billing and coding like Medphine. Medphine has extensive experience in handling EHR of general as well as specialty-specific physicians be it Oncology, Chiropractic. Our Team of billing experts and certified coders make use of the most acclaimed software for handling clinical records, i.e., eClinicalworks, which is being trusted by over 60% of providers in the United States for generating error-free clinical documents and maintain a healthy database. You can trust Medphine’s for streamlined, error-free billing management, per your practice’s needs and demands.

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Rationalise your charge entry practice

Rationalise your charge entry practice

Of all the intricate processes that make up the medical billing and coding in the healthcare industry, be it Insurance verification, medical transcription, claim submission, payment posting, one process which holds utmost prominence, considering heightened intricacies of its own is charge entry practice.

Why, you ask?

Because charge entry process if overlooked will impact your eligibility for claiming the reimbursement of providing the service or impact the figure that you shall receive by the insurance company. The amount you will receive will depend on the accuracy of your charge entry.

What should all be covered under an accurate charged entry?

Diagnosis code
Service Location
The physician taking care of the case
Date of the service being provided
Date and time of admission
Billing providers

One of the most common billing error which is also one of the most expensive ones is that of entering wrong information, which deprives healthcare service providers of their insurance money. Putting down incorrect information from the list mentioned above leads to immediate claim denial by the insurance companies. Furthermore, if the medical practice mentions inaccurate quantity like miscalculation in the number of days medical services were provided to the patient or in-facility prescriptions like Intravenous units etc., then they might not get the right compensation.

Some actions you can incorporate to optimize charge entry in your medical practice:

  • Encourage the habit of posting the charges the same day the service was rendered to the patients. With the passing days in delaying the posting of your charge, your reimbursement will be delayed.
  • If the code editor rejected the diagnosis code, implement practice and billing management system to quickly identify the error, giving the team the opportunity to fix the mistake.

How can a medical billing and coding service provide adequate entry service and help streamline the revenue cycle management?

Charge entry practice is the most crucial aspect of medical billing and coding as this establishes the amount that the insurance company shall pay a healthcare service provider. This is the reason why it is highly recommended that instead of burdening your pre-occupied in-house team with this intricate work, outsource a medical billing and coding solutions provider who specializes in charge entry practice like Medphine.

  • By outsourcing charge entry from Medphine, you can rest assured that there will a significant decrease in claim denials resulting from the improper filing of information. Our billing experts will make sure that every data is cross-checked twice to ensure 99% clerical accuracies.
  • Our team of specialists are adept with a wide range of billing software and have worked with several medical specialties. They stay abreast with the latest technological advancement in the standards and protocols of medical billing to ensure qualitative revenue cycle management.
  • Medicine billing expert will make sure that all the services are dispensed with 24-48 hours of turnaround time, so as not to delay the reimbursement process from insurance companies.
  • Our streamlined approach to billing processing will ensure smooth and quick claim management for your medical practice.

Accurate charge entry practice is necessary to minimize the number of claim denials, saving time otherwise spent on identifying and rectifying claiming errors and ensuring a healthy cash flow. All this can only be guaranteed by a team holding unparalleled expertise in medical billing and coding like Medphine.

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Ever since its inception in the year, 2008 with bitcoin, block-chain technology has been a creating ripple in industries, impacting everything.

So what is blockchain?

It is a chronological arrangement of write once read only data that can be shared and distributed across authorized users, but if one has to delete or alter any data, they need to seek permission from all the users. From messaging apps to banking to critical infrastructure security to education to crypto-exchanges, almost every industrial sector is disrupted by this revolutionary technology.

One such industry, on its road to being transformed by the blockchain technology, is Healthcare. Per statista report on Healthcare Blockchain adoption in healthcare application, 55 percent of healthcare applications will have adopted block-chain for commercial deployment by 2025. Although the applications are still being explored, block-chain is bound to have a considerably massive impact on how healthcare industry functions. Considered one of the most propitious medical billing and coding, Electronic Healthcare Record trends of this year, block-chain can help the healthcare industry in terms of inter-operatability and financially.

Let us have a look at how if implemented right, block-chain can enhance EHR functionality. But before that lets state some reason as to why EHR needs blockchain?

All healthcare service providers have three common concerns. How to keep the practice’s privacy intact? Medical records, be it paper or electronic data are at risk of hacking or theft. Secondly, how to administer control over patient’s data, specifying who is in control of accessing, modifying and sharing electronic data. How is the sensitive and confidential information being shared? Then there is a looming concern in making information exchange more manageable and efficient. Additionally, another significant challenge for the smooth functioning of EHR is the authorization and consent of patients.

How can blockchain help Electronic Healthcare Record?

Electronic databases are in the form of bits and bytes, whose content is stored in the physical memory of a system, which can be accessed and tampered by anybody. The lack of central administer can be eliminated by blockchain cryptography. Blockchain thereby enables the secure sharing of patient’s medical record and other sensitive information.

Blockchain can help in maintaining longitudinal patient records, meaning, visits, lab results, disease registry, treatment, etc., thereby enhancing the way by which patients are delivered care and treatment.

With implementing blockchain comes transparency in the medical billing and reimbursement methodology. This eliminates the back and forth between multiple parties regarding insurance coverage, which helps in alleviating medical billing related fraud.

Blockchain can facilitate inter-operability of seamless data, giving access to real-time as well as historical data. This help in reducing the cost and burden of data rapprochement.

Considering blockchain works on validation, it eliminates the need for a central authority for claim adjudication. The claims can get verified automatically, as soon as a network is available. Similarly, it can also help in efficient monitoring of the supply-demand cycle.

Although blockchain has its share of controversies, it has the potential to reform and positively impact the health care system, which can not be overlooked.

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Keys To Successful Implementation Of Any Healthcare Technology

Healthcare industry is undergoing massive change due to political and regulatory modifications. It is becoming increasingly difficult to operate a healthcare business because of its complexity and the profit margins are becoming narrower each day.

Keys To Successful Implementation Of Any Healthcare Technology

The modern healthcare flourishes on enhanced technology of health and management which helps these organizations in improving its efficiency. But these technologies don’t seem to be easily adaptable. Even if you are lucky enough to choose the right technology for your organization, the procedure of implementation is tricky in itself. Next you need to maintain the return on investment as well.

A successful implementation of technology demands the active engagement of people with the process of technology. Along with the right leadership, positive attitude and management of the organization can achieve the successful implementation of advanced technology.

The following strategies can help you in achieving the desired success through technology in your healthcare organization:

Plan It Ahead Of Time

If you are planning to get new technology onboard then you must analyze it thoroughly. Not every technology is apt for your business. Understand the technology and decide whether it improves your work or slows it down. Planning will prepare you for the expected (and unexpected) outcome and you would be able to meet the deadlines efficiently.

You can also take this time to train your team members so that they don’t get frustrated. It will eliminate inefficient usage of technology.

The Goal should Be Shared

The journey of a healthcare firm’s transformation is highly dependent on the contribution of the team. Before implementing a new technology, talk to your team members about the expectations from the modifications in the organizations.

If leaders have divided opinion about the change then nothing can make it successful. The staff will follow on their own only if the leaders are confident about the decision.

Create A Culture Of Growth

There are a lot of people in the company who might feel insecure because of the change. They might feel insecure about their job. It also can be one of the reason why they would not welcome the change.

Usually people are overworked in healthcare administration department. If you show them how technology makes their lives easy, they will acknowledge and adapt the change.

Follow up Is Important

No implementation can be successful unless you keep an eye on the improvements. It includes the data as well as the behaviour of the employees. If both of these elements aren’t producing positive results then the implementation cannot be considered successful. It is important to know what part is favourable for your business. You need to do a thorough analysis to ensure everything is working properly.

A successful implementation of technology in healthcare is a demanding decision but the results will be rewarding as well. If you do a proper research and good implementation then you will be able to get the most out of your resources. Cut down on your burden and head over to Medphine to get experts for your medical billing.

Keys To Successful Implementation Of Any Healthcare Technology

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Healthcare Technology Continuum & Care Environment

Healthcare providers are moving forward in a swift pace to improve everything from their services to the finances. The advanced technology has simplified their task to a great extent. It has changed the way of practice, diagnose and usage of equipments, which is truly revolutionary. Rapidly developing medical technology has changed the way healthcare is being delivered today. The advancement in healthcare technology is indispensable for society’s well being and it definitely brings a lot of money to the economy.

Healthcare Technology Continuum & Care Environment

Let us have a look at the the advancement in healthcare and its impact on patient revenue.

The Cost of Technology

As the technology is getting advanced and more effective, healthcare is also getting costlier than before. At the same time the demand for high-tech diagnostic and medical care is at an all time high. That is why the availability of such healthcare might come in conflict with the basic necessity, social justice and required cost effectiveness of healthcare.

Both the patients and providers suffer in the healthcare industry. Patients are much more at risk as the healthcare cost is skyrocketing. The providers are crushed for their money as their revenues are consistently declining. The entire medical payment system needs to be redesigned from the scratch to solve patient payment issues. This is the only way to control the staggering number of losses in healthcare industry.

Provider Friendly Technologies

Development in technology has emerged as a boon for the finances of healthcare. Providers can take a break from manual process to switch to a automated system and enjoy a quick and accurate process of medical billing. They can rely on a system that has all the health data, accurate medical records and advanced technology for telehealth. There are at least five kinds of medical innovations that have changed the face of healthcare and its revenue:

  1. Availability of data
  2. Advancement in communication
  3. Electronic Medical Records (EMR) & Electronic Health Records (EHR)
  4. Telemedicine
  5. Digital Application
Something for Everyone

The healthcare technology has made the medical costs quite clear. It gives an assurance to the patients that there are no hidden costs included. Even before visiting the doctor, the patient can be informed about the cost of the visit. The amount covered by insurance is also available on EHR for the consumption of medical billers. The technology has allowed varied payment options which is a major relief for both the parties involved. Patients also get a chance to give reviews which dramatically improves the healthcare services. It is proven that a satisfied patient is much likely to settle their finances at once. It directly impacts the medical organization which enjoys a better revenue system.

The growth in the healthcare technology is omnipresent. It definitely has far reaching consequences which affects both the patient and the provider. Despite the costs and complexity, the use of high-tech medical advancements is getting popular with each passing day. With all the simplicity and ease of payment, both patient and providers are immensely enjoying the benefits of this advancement.

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Get Optimum Value From Electronic Health Records

Electronic health record (EHR) maintains the health information of a patient electronically. It provides higher quality accurate data along with safer care for the patient. EHR also enhances the quality of management for the health organisation (or provider) which results in better health care. The patient records become accessible and more coordinated. The patient data is also secure with EHR. Since all the information is at once place, providers benefit from effective patient diagnose reducing medical errors and providing safer prescription.

Get Optimum Value From Electronic Health Records

EHR has changed the face of medical billing. It has helped in improving the productivity of providers. It has provided them optimum work-life balance. Practitioners have admitted meeting their business goals efficiently after switching to EHR. It also streamlines coding and billing in the practice. The duplication of work is considerably reduced which enhances safety and improves health.

But the EHR has had its own share of issues in past. Many practitioners have reported that it has poor “usability”. A potential medication error can put the patient at risk. Another issue is that of increased time spent doing the documentation.

Let us have a look at how we can get optimum value from electronic health records:

Put efforts to get the precise data: EHR flourishes in a space where data is considered valuable. It thrives on data. If you want to get optimum value of EHR then you must start a culture that is data oriented. For the best EHR experience, each and every data has to be recorded regularly and accurately. The data makes it easier to precisely measure the quality, which in return helps in creating real and unambiguous electronic health record. As a provider put your efforts in getting the best data (accuracy, complete, quality research). It will increase the efficiency of EHR where the data is accessible and aggregated.
Extend the research benefits of EHR: EHRs have the ability to record the data of millions of people. So enormous collection of human health data cannot sit idle. The benefits of EHR can be extended by making a secondary use of this data. If it is used for further improvement in EHr, it can significantly reduce the costs related with clinical research.

Pay attention to the analytics in order to develop them and use them for extensions in the technology. It demands the involvement of the top members of health organization, along with the clinicians and statisticians. Until and unless there is alliance between all of these, one cannot transform it well in the EHR. A well developed data culture and program is adapted quickly by the practitioners across the country.

Improve the quality of EHR through Data evaluation: The data in EHR is complete in itself. It saves the cost of patient recruitment and data collection. Utilising this data for actual patient’s diverse medical care would be a huge breakthrough in itself. It will escalate the rate of new medical discoveries.

The data pertaining EHR is analyzed thoroughly before putting it to work. Before setting it for practice, the data is refined and tested. It sets the best practice for healthcare industry. The recommendations to improve the best practices are always welcomed. It is important to contribute the information to create a data driven culture. It helps the value of electronic health grow exponentially. Updated model which can be shared and implemented widely will help in improving the quality of healthcare.

Electronic health record has proved to be of utmost benefit for the medical practice. It has improved healthcare and decreased the otherwise escalating healthcare cost. A better EHR will impact the quality and safety of patients avoiding any sort of legal implications. The unintended complications can be improved to ensure patient safety and increase the quality of care.

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Practice Management Hacks You Must Follow

Medical service providers need to be organised in order to improve their financial performance. They need to identify and implement revenue, efficiency and business opportunities to help control costs with Medical Practice Management Services. Since medical claim reimbursement is always declining, running a medical practice has become a tricky business. You need to keep a track on your practice management habits in order to increase the profits. There are several areas which can be worked upon to make the entire process of Medical Practice easier for you. Keep on reading to learn some hacks for your practice:

Practice Management Hacks You Must Follow

Learn to deal with underpayment

You must have dealt with some sort of underpayment yourself so far. A 2013 research by Healthcare Business Management Association stated that 30 percent of claims are either denied or ignored on first submission. Out of these 60 percent are never submitted. You can estimate the scale of amount which is on stake. There are various common reasons for denials of claim but these payments do not go unnoticed. The real challenge is when you receive less amount and it goes undetected. You can significantly reduce underpaid claims by constantly addressing clinical documentation, coding, billing and collections. An integrated approach to the whole process of practice will help in efficient aggregate, assess and apply value data from disparate system.

Collect past due from patients

Not receiving regular payments from your patients might blow a providers’ revenue cycle. The  staff must be trained well in order to receive the money before they see you. Even when the staff confirms the appointment schedule the patients must be reminded about the cash they need to carry. In this way you can be transparent about the cost as well. Besides you must have a powerful medical billing software in order to make the entire process of payment collection smooth. You might also provide an instalment  based payment process for patients who cannot pay all the amount at once. Take care of your billing staff so that they are motivated and do their job well. You can also cut down all the hassle by outsourcing a medical billing company who will manage everything on their own for you.

Avoid costly scheduling mistakes

In order to cut down on cost you need to be wise with certain scheduling habits. Not only it will maximize your revenue, but it will also also make your process hassle free. You need to motivate your schedulers to use first available slots for patients. Also, you can use a system that makes finding empty slots easy. You must ensure to use a system that books the follow-up appointment right at the time of visit. In order to save time and money, invest priorly in routinely reminding your patients about their appointment. It can be done via a text message, email or a voicemail. You should also invest in a quality scheduler which makes any sort of rescheduling simple. You can also personalise your scheduling templates to show different types of appointment which eventually increases a provider’s efficiency.

Use of the resources efficiently

To maximize your revenue and run your practice smoothly it’s important that you use your resources efficiently. You must divide the work according to your staff’s expertise. There is a need to delegate the workload in order to increase your productivity. To boost the competence of your staff you must always invest in a quality practice management software. It will help you with generating cleaner claims which would eventually reduce the number of denials in your clinic. The software should be simple to use so that all the departments can make the best out of it. Market provides you with a lot of option regarding practice management solution. You should focus on the important elements and consider any software after carefully examining its pros and cons.


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