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Category Archives: Patient

ENHANCE YOUR PRACTICE’S FRONT-DESK EFFICIENCY

ENHANCE YOUR PRACTICE’S FRONT-DESK EFFICIENCY

 

A: I will never recommend that medical practice, even to my nemesis?
B: Why so?
A: They have a pathetic front-desk staff? No etiquettes, disorganized and sheer wastage of time, visiting that hospital.

And there goes all your hard-work straight in the drain.

You know how they say, “first impression matters”?

This is apt especially for a medical practice whose patient retention depends to a considerable amount on the kind of treatment they give at the front-desk. Your patient judges your medical practice capabilities by how they are treated at the front-desk by the staff. So you can say that how efficient your front-desk is, is an essential determinant of your practice’s revenue cycle management. After all, just like restaurants and e-commerce websites, people do rely upon reviews to consult a particular health care practice, and you wouldn’t want your front-desk to be the reason for patient disregarding your facility, your knowledge, and expertise.

In continuation with our blog wherein we discussed the measures that a healthcare practice can take to reach out to a broader patient base, let us divulge into the importance of front-desk in healthcare practice and what all can be done to enhance its effectiveness.

The first point of contact between the healthcare practice and the patient is the front-desk staff, which are responsible for setting the tone for the further operation. While any problem with the claim is only surfaced at the end of the billing cycle, the revenue cycle starts at the front-desk. If the billing and coding are sorted at the front-desk itself, the revenue cycle can be streamlined effectively.

Healthcare and its processing has changed a lot in the last passing decades. While earlier all the front-desk did was issue a document for diagnosis and prescription purpose and collect consultation fee; the increasing intricacies of the healthcare practice, especially in term of finances, has resulted in spiraling of front-desk responsibility.

Now the front-desk staff takes care of patient’s document verification, insurance verification (which also includes external communication with vendors, insurance companies etc.), billing and coding, appointment scheduling (the functioning has seen a surge since medical practices have started making use of online platforms), customer management, handling and resolving complaint and much more.

One of the significant mistakes made by the healthcare staff management is underestimating the importance of having an adequately functioning front-desk, which plays a pivotal role in impacting the successful processing of claims the very first time. It is essential that the front-desk staff smoothly and efficiently operate all the functions; otherwise, a minor glitch can become a bottleneck in the entire scheduling which will delay the practice’s functioning, resulting in the loss in the revenue.

Tips for improving the practice’s front-desk efficiency:
~TRAIN THE STAFF:

It is crucial that the candidates you hire for front-desk management know how they have to be at their behavior best when corresponding with different patients, having full cognizance that whosoever is showing up at the front-desk is ailing to some degree. This is why post-hiring, the staff should be adequately trained. An etiquette training should be dispensed wherein they should be guided about how to converse on the phone, how to deal with problematic customers. Always remember that the front-desk team should be of optimal number, not too less, otherwise it will create a ruckus when they have to take care of the patient on call as well as in front.

Another smart way of lessening the fatigue of full-time front-desk management staff is to hire those interested in working part-time, who can fill up for those working long shifts and those off-duty. Having one such team as a backup will help in mitigating the burnout in employees. Job sharing is an innovative means of enhancing the performance, ensuring quality service, and increasing the turnover of the practice.

~REDUCE WAIT TIME:

What is that one habit of the patient that annoys the front-desk management and affects the henceforth scheduling and operation of the practice? It’s their forgetfulness of not carrying along all the necessary documents. What can front-desk staff do to avoid this bottleneck? Pre-register the patient. You should instruct the patient to show up with all the records. This will significantly decrease the waiting time and smoothen the scheduling throughout the day.

~UTILIZE TECHNOLOGY:

Details are of utmost importance in medical billing and coding. A minor mistake, say, for instance, in address details can cost the healthcare facility consequential time and money. As we all know manual work is time-consuming and leads to errors, which is why it is recommended to use Electronic Health Record and electronic patient eligibility verification. Automating these processes can help quick and error-free processing. Similarly, train your front-desk staff to be technologically adept in operating tablet and software which make appointment scheduling easy and fast.

~CONSIDER OUTSOURCING FRONT-DESK SUPPORT:

Poor patient interaction because of front-desk inefficiency results in a decline in the rate of patient satisfaction, patient retention which ultimately adversely impacts the practice’s revenue.

Instead of burdening the in-house team with the hassle, why not outsource a front-desk team from Medphine? Amid the several medical processing, giving the patients on call and the counter, your undivided attention can be a daunting task. But with Medphine front-desk support, you will get a dedicated phone line and a team, for your practice which will take care of every minuscule aspect of front-desk from greeting callers, to updating information to resolving queries on appointments, billing, insurance, etc.

You can trust upon Medphine’s customizable and tailor-made practice in ensuring that the patient is treated with utmost devotion, resulting in a strengthened patient-practice relationship and escalating your practice’s revenue significantly.

Remember, helping people in distress is a noble job but to keep serving them, you will need stable finances, the flow of which is eminently dependent on the impression your healthcare facility leaves on the patient. Outsourcing these services will help your practice and staff focus better on delivering quality treatment to those in need and simultaneously augment your profitability.

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How Patient No-Show Affects RCM?

How Patient No-Show Affects RCM?

 

150 billion!

Yes, that is how much healthcare systems of the United State lose because of patient no-shows, in a year.

Setting up, operating and maintaining healthcare organization is expensive. What adds to the staggering expense and has an adverse impact on the revenue generated is the frustrating habit of the patient not showing without prior informing. Unless the fault was at the healthcare facility’s end or your part, there is no use of pestering patients for not showing up just because you are furious about the time that could have been profitably utilized.

The total cost of missed healthcare appointments in the United States every year is an astronomical $150 billion. Each open, unused time slot costs a physician 60 minutes and $200 on average. Now factor in that no-show rates are as high as 30% nationwide, and you can see how that $150 billion figure is reached. Despite these astounding numbers, healthcare facilities are not taking the necessary steps to monitor the patient’s behavior and minimize the adverse impact it has on the healthcare practices RCM, which is the need of the hour.

So let us talk about what exactly is referred to as a patient no-shows and what measure can a healthcare practice take to reduce it and the impact it has on the revenue cycle.

What is defined as a patient no-shows?

When a patient who has their appointment booked with a doctor, doesn’t show up for the check-up without informing the facility or canceling the appointment, this practice is a patient-no show. And although for the patient it might not be such a big issue, this habit affects healthcare organization’s revenue profoundly.

What is the reason for the patient not attending without informing the healthcare practice?

Superficially, it can be perceived as just negligence in patient part, but there are specific common reasons behind a patient’s inability to not attend the appointment, such as :

-APPOINTMENT ISSUE:
Patients tend to get irked if there is a considerable gap between the date the appointment was scheduled and the date the appointment is. The healthcare facilities have months that are prior booked, but since this cannot be explained to the patients, the long gaps lead to patients missing out on the appointments.

-LACK OF UNDERSTANDING:
This is one of the most common reasons for patients missing the scheduled appointment. They assume that them not attending the appointment will ultimately help the doctor’s office, which as per belief is always overbooked. They don’t understand that because of their missing out the appointment, the facility’s time and the financial cycle is disrupted.

-LACK OF EMPATHY OF FACILITY’S STAFF:
How does the healthcare organizations front desk engage in the conversation with the patient, what kind of atmosphere does your practice has and how they treat their patient plays a huge role not just in attracting patient but also in their retention? Service don’t just mean effective medicine or a nice private luxury room to the patient, but on how you and your clinical staff treat them.

-LAST MINUTE EMERGENCIES:
No one can predict what is going to happen the very next second, the patient who has their appointment schedule might not be able to attend it because of a family emergency or any other major conflict because of which they were unable to inform about their absence.

The no-shows and late cancellation have a profound impact as it leads to time wastage of the clinical staff, generating confusion with not enough staff when needed and too many in non-peak hours. This ultimately results in a dissatisfied patient who starts looking for treatment in other healthcare services. Patient no-shows, aside from wasting the time of the hospital and impacting the revenue of the healthcare practice on a greater scale, also delay the timely delivery of quality healthcare. By missing out on the scheduled appointment, patients slowly give the medical condition they have the freedom to thrive, and further, affect the immune system of the body.

To prevent your healthcare practice from a further loss in the revenue cycle and dispense adequate treatment to the patient, we have listed down some reliable strategies that will assure a significant reduction in no-shows rate, so that every patient coming at your healthcare facility get the treatment they need:

-FOLLOW-UP ON THE MISSED APPOINTMENT:
As mentioned before, not every missed appointment is intentional, which is why it would be a good practice if you drop text on their number or shoot an email. This will indirectly remind them of the hospital appointment, and they might try to reschedule one immediately.

-IMPLEMENT A NO-SHOW POLICY:
No show policy might seem like a tyrannical solution, but it doesn’t have to be that way. Instead of charging a fee for missing the appointment, you should modify the policy to removing the fee once they reschedule the appointment and attends it. Another strategy that could benefit your practice, in the long run, is rewarding the patient who showed up for their apportionment with gift cards.

-REDUCE THE WAIT TIME TO MINIMUM POSSIBLE:
If on their previous visit the patient had to wait for 20-30 minutes, chances are they are not going to come back for the follow-up. The waiting time will not only lead to not attending the appointment but also a loss of patients.

-HIRE AN APPOINTMENT REMINDER SERVICE:
We could suggest you automated appointment reminder for streamlining all the appointment making sure the no-shows rate is minimum, but what if we say, instead of a software, you can outsource a team of billing and coding experts like Medphine that understand the importance of these intricacies and will make sure the no call no show rates are decreased by being the communication channel between the provider and the patient. You can trust Medphine’s proficient appointment reminder in streamlining the scheduling process and improving your revenue cycle management.

-STRENGTHEN RELATIONSHIP WITH PATIENTS:
A healthcare practice’s relationship with the patient does not end on the day of last treatment process. Make your patient feel valued with updating them on the latest technology that you brought in your facility and how it can help with their medical condition.

Instead of burdening your in-house staff with the responsibility to make sure the appointment reminders strategy works appropriately, why not outsource to a billing and coding service like Medphine, that does the same job more efficiently with visible results?

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Improve Medical Practice Management

Improve Medical Practice Management

Yes, setting up a medical practice is time and cost-extensive but that is not the end of it. How are you going to survive the health care competition without continuously working towards improving the practice management? It takes diligence and exceptional administration skills to operate a successful and efficient practice.

Take note of these strategies that will help you enhance your medical practice management as well as increase your healthcare practice’s revenue:

One of the critical aspects of enhancing your medical practice management is to improve the way your front desk operates. To improve productivity, you can start with pre-registering patients on online portals and intimate further via emails. Another cumbersome and time-consuming task is prescriptions refill, which should be automated, as in, the call should be directly connected with the concerned medical staff.

You know how they say, “it takes an army,” well so does enhance productivity and management of the medical practice. It is vital that you start with a bunch of talented, diligent healthcare staff who can streamline the practice per your requirement.

Practice productivity will be apparent if the patient flow is managed with an efficient schedule. Everybody is online, then why not leverage this to your practice’s advantages? A robust and secure scheduling system will not only affect your practice’s income but also enhance the patient inflow.

While incorporating effective strategies to increase the efficiency of your healthcare is essential and would be beneficial, a more sought-after alternative or complementary addition would be to outsource a revenue cycle management services like Medphine. Our team of billing and coding experts will make sure that all your revenue woes are carefully and profoundly resolved with our comprehensive yet efficacious approach. With Medphine by your side, you no longer have to worry about dealing with claim denials, employee training, compliances and other such vital elements that streamline medical practice management. You can trust upon Medphine’s approach in reducing your practice’s processing cost without compromising on the quality of service and cash-flow.

Why are an increasing number of medical practices opting for outsourcing revenue cycle management?

Medical practice focus should be on giving quality treatment to the patients coming to her facility, but to dispense these services, they need stable cash-flow. If medical practices only focus on being benevolent and treating patients without worrying about whether or not they would be able to continue this in the future, then they won’t survive long. Similarly being too focused on only the financial goal will deter them from their ambition, which is why investing in RCM is important. RCM professional like those at Medphine are proficient in identifying the problem areas, implementing potent techniques make the claim reimbursement as quickly as possible.

Medphine provides complete revenue cycle management services which go beyond getting the insurance money. Our team is dedicated to making your medical practice run as smoothly as possible, by continually monitoring every aspect of the revenue cycle, so that you and your healthcare staff can focus on providing the patients with the best possible treatment.

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BOOST PATIENT’S EXPERIENCE, ENHANCE BILLING!

BOOST PATIENT’S EXPERIENCE, ENHANCE BILLING!

 

What makes a medical practice worth revisiting and recommending?

The hospitality.

The way the practice treat the patient coming for the treatment is what makes the facility trustworthy. A patient’s experience doesn’t stop at them leaving the door of the facility after successful surgery. How enriching has been the patient’s experience at the facility has a profound impact on the revenue cycle management of the practice.

Healthcare service providers and medical practices can incorporate these practices to better their services and enhance the patient’s experience:

  • As mentioned before, how you treat your patients is ultimately going to affect how your practice is perceived as. Make it a point that you along with the whole staff are courteous towards every incoming patient to be it on call or in person.
  • An increasing number of people are choosing the diverse modes of payments, through a card, e-wallets, etc. Make sure your practice offers flexible payment methods.
  • Introduce pre-treatment cost estimates to engage patients early on in the billing process. This ensures transparency in further processing, thereby preventing patients from the shock of an unexpected charge. This also strengthens the financial sustainability of the healthcare service provider.
  • Personalization regardless of the industry strikes a chord with your customer, which in this situation are your patient. When meeting in person for diagnosis or treatment, make sure your framework a customized treatment plan. When corresponding through e-mail, display more care by addressing them with their first name and asking the question on their present situation and well-being.
  • If your medical practice has a website, make sure it is easy to find and navigate through. Be tactful in the placement of your contact information, so that the patients can look for it quickly. Vital information about your business such as phone number, address, operating hours, etc should be easily accessible.
    As said before patient experience does not stop when they are out of the facility’s door. Your medical practice should have a responsive grievance department that is readily available to solve all the billing issues as soon as possible.
  • One major mistake that every healthcare makes is only focusing on trying to attract new patient and not focusing on patient retention. Patient retention leads to a better Return on investment than drawing new patient, which is why it is imperative to work on your patient retention strategies.

A proactive approach to resolving billing issues will not only facilitate financial benefits but also enrich the patient’s experience. We understand that medical practices have a lot going on with their prime focus being providing supreme class healthcare service to their patient. Creating a team dedicated to looking after all the billing procedures is not always possible. But adequate and timely finance supply is what is keeping your medical practice in running and in the best shape, which is why we recommend outsourcing and consulting a medical billing and coding procedures services like Medphine that will make sure your revenue cycle is streamlined and adequately managed.

Medphine billing and coding experts will make sure all the minuscule, as well as significant aspect, are looked into and meticulously worked onto; from specialty-specific billing to value-added services. Medphine is one of those American organization that makes use of highly acclaimed eClinicalworks software, assuring accurate and superior revenue cycle management.

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BLOCKCHAIN IN HEALTHCARE

BLOCKCHAIN IN HEALTHCARE

 

Ever since its inception in the year, 2008 with bitcoin, block-chain technology has been a creating ripple in industries, impacting everything.

So what is blockchain?

It is a chronological arrangement of write once read only data that can be shared and distributed across authorized users, but if one has to delete or alter any data, they need to seek permission from all the users. From messaging apps to banking to critical infrastructure security to education to crypto-exchanges, almost every industrial sector is disrupted by this revolutionary technology.

One such industry, on its road to being transformed by the blockchain technology, is Healthcare. Per statista report on Healthcare Blockchain adoption in healthcare application, 55 percent of healthcare applications will have adopted block-chain for commercial deployment by 2025. Although the applications are still being explored, block-chain is bound to have a considerably massive impact on how healthcare industry functions. Considered one of the most propitious medical billing and coding, Electronic Healthcare Record trends of this year, block-chain can help the healthcare industry in terms of inter-operatability and financially.

Let us have a look at how if implemented right, block-chain can enhance EHR functionality. But before that lets state some reason as to why EHR needs blockchain?

All healthcare service providers have three common concerns. How to keep the practice’s privacy intact? Medical records, be it paper or electronic data are at risk of hacking or theft. Secondly, how to administer control over patient’s data, specifying who is in control of accessing, modifying and sharing electronic data. How is the sensitive and confidential information being shared? Then there is a looming concern in making information exchange more manageable and efficient. Additionally, another significant challenge for the smooth functioning of EHR is the authorization and consent of patients.

How can blockchain help Electronic Healthcare Record?

Electronic databases are in the form of bits and bytes, whose content is stored in the physical memory of a system, which can be accessed and tampered by anybody. The lack of central administer can be eliminated by blockchain cryptography. Blockchain thereby enables the secure sharing of patient’s medical record and other sensitive information.

Blockchain can help in maintaining longitudinal patient records, meaning, visits, lab results, disease registry, treatment, etc., thereby enhancing the way by which patients are delivered care and treatment.

With implementing blockchain comes transparency in the medical billing and reimbursement methodology. This eliminates the back and forth between multiple parties regarding insurance coverage, which helps in alleviating medical billing related fraud.

Blockchain can facilitate inter-operability of seamless data, giving access to real-time as well as historical data. This help in reducing the cost and burden of data rapprochement.

Considering blockchain works on validation, it eliminates the need for a central authority for claim adjudication. The claims can get verified automatically, as soon as a network is available. Similarly, it can also help in efficient monitoring of the supply-demand cycle.

Although blockchain has its share of controversies, it has the potential to reform and positively impact the health care system, which can not be overlooked.

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How Can Your Medical Practice Benefit From Payment Posting?

How Can Your Medical Practice Benefit From Payment Posting?

The following constitutes a healthy revenue cycle management:

  • Patient Pre-Authorization
  • Eligibility & Benefits Verification
  • Claims Submission
  • Payment Posting
  • Denial Management
  • Reporting

Of all these critical processes required for an effective revenue cycle management, payment posting is one of the most crucial ones. Although it seems like a simple process, payment posting if gone wrong can disarray the finance of the medical practice.

How can an error-free payment posting benefit your medical practice?

  • Correct payment posting affects the whole claim processing. If there is a mistake in initial posting, the secondary and tertiary payers will get billed incorrectly. Similarly, an accurate payment posting reduces the denial resolution time. Hence it is necessary to keep the staff updated with the latest billing/ coding, insurance payers instruction and other important correspondence to resolve the denial as soon as possible.
  • Accurate payment posting helps in to analyze the revenue cycle, helping it identify an area that needs improvement. It also helps in reducing the account receivable days, strengthening the revenue cycle management and improving its efficiency.

 

Abide by these healthy billing practices to optimize your payment posting:

 

Communicate better with patients

Patients, after all, are your consumers, what they are going to say the minute they step out of your practice is going to influence your revenue inflow at some level. Hence it is necessary that you communicate well with your patients. We’re not suggesting, you be busy on the phone solving their minor queries, but we are talking about your online presence via an electronic health record portal or software. This will help your medical practice in engaging more patients and motivating them to pay earlier.

 

Harness evolving payment technologies

It will help you if you make it a habit to send out an electronic statement regarding the payment to the patients as soon as they leave the healthcare center. For better convenience of the patient as well as the service provider, more and more organizations are including automatic payment. Utilizing technology will help in decreasing the operating costs from electronic transactions, lowering the number of write-offs. Automation like every sector will assist in enhancing productivity and efficiency, which will ultimately increase the cash flow and lead to better collections.

 

Diversify payment methods

With almost everybody using all three payment methods, every healthcare service provider must have the requisite machine to accept payment via any method: debit card, credit card or cash.

 

Collect payment on-site

If the medical service provider does not collect payment as soon as the patients check in or are getting the service done, the probability of receiving payment gets delayed to a significant level. You will have to inculcate this practice in your staff members by motivating them

 

Integrate your payment processing with healthcare workflow

To give your patients the freedom to pay your medical practice by web, by mail, by phone and via payment plans, it’s imperative that all subsystems of healthcare systems and payment processing are well-integrated. This will promote improved reporting, enhance operational efficiencies and benefit the overall financial performance.

 

It is necessary to optimize payment posting for streamlining medical billing to promote healthy revenue cycle management. Even better an option would be if you consult a medical billing and coding company for revenue cycle management. Outsourcing a proficient billing and coding service will lead to quicker and efficient revenue generation with reduced errors. They will effectively manage all the billing operations, so that time and money otherwise wasted on hiring and training staff members for in-house billing and collections services can be utilized on developing the practice to provide better service to the patients.

 

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INCREASE PROFITABILITY OF YOUR MEDICAL PRACTICE BY ATTRACTING HIGH-VALUE PATIENT

Medical practice revolves around the patient. If you can attract the patients through complete care and services, then you would be able to sustain in the market for a more extended period of time. There are many ways in which the digital platform comes in handy in order to attract patients. Most of the time you will get patients because of the reputation you have in the offline world.

INCREASE PROFITABILITY OF YOUR MEDICAL PRACTICE BY ATTRACTING HIGH-VALUE PATIENT

A lot of patients come to the doctor at infrequent intervals. Also, there is no fixed amount that an individual spends in one visit. Just the way different kinds of diseases have varied treatment, the different value patients bring to the practice differ a lot. If you maintain your relationship with your high-value patients, you will have an opportunity to attract more such patients. Identifying such patients will get you a new height of success.

Communicate clearly

You should communicate with your patients clearly about their expectations and your services. Each patient needs a different treatment and care. If you communicate clearly, then you will be able to know the expectations of your patient. You will get a chance to explain how much time, cost and effort are required to cure one properly.

Maintain your online image

No matter what is your business, your online image will affect your revenues for sure. Keep your website updated. Give discounts to attract new and old patients. Make sure that all the information on your website and social media accounts is right. Take help of digital marketing to have a clean image online. No matter what is the source of your patients, if your online image is terrible, then it will affect your revenues.

Profile your patients

If you are looking for a high-value patient, then you must have a profile of a patient who can be valuable to your business. Your profile would include their age, sex, has medical insurance, income, and location. The circumstances that compel a patient to consider your practice is subjective, yet factors like having a family, stable income and satisfaction with your services will ensure that they recommend you and they will come back to you, over and over again.

Take review from patients

For maintaining your online image, you can use a lot of digital marketing tools. For this reason, you can also use review from your patients. Taking reviews from patients will help you in improving yourself and giving better care to the patients. It will also tell your patients that you are eager to serve them in the best way possible.

Develop the right process

If you want your patients to return to you, then you must develop the proper procedure so that your patient does not need to worry about coming to you. It basically means that you must have a simplified process right from the appointment until the end of the treatment and feedback. In fact, the follow up after the appointment is also a must if you want your patients to come back to you in future. Make things easier and let your patients know that you are doing it all for their convenience.

You can increase the profitability of your business if you understand what your patients want from you. Once you know what kind of patients will stay with you for a longer time, you will be able to attract more patients with a similar profile.

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REDUCE MALPRACTICE RISK THROUGH QUALITY PATIENT SATISFACTION

As the number of medical malpractice rises in the country, it is important for practitioners to look for a permanent solution to end this crisis. Practitioners are sued by patients for malpractice lawsuit at least once in their career, and they suffer its effect for years. If you see that you are getting a little too many complaints from your patients or there has been a malpractice lawsuit, then you need to pay attention to how much your patients are satisfied with your service.

REDUCE MALPRACTICE RISK THROUGH QUALITY PATIENT SATISFACTION

It is essential for all physicians to avoid malpractice suit at all cost. If you increase your patient satisfaction, you have an excellent opportunity to lessen the risk of getting sued by your patients. One thing that you can do is to ask your patients to give you reviews. You will be able to predict their behavior and your performance which will help you be prepared to deal with any future risk.

There are some practices you should start with your medical organization to understand how satisfied your patients are:

  1. Online reviews:

    You must always ask your patients for their reviews once they have visited your hospital. You might be a good physician but is your front-desk staff equally efficient? Is your finance team looking after the medical billing and coding in the right manner? That is why an honest and unbiased review will give you an insight into your business, and you will know where to improve.

  2. Ask for suggestions:

    You can always ask your patients for recommendations so that you can improve your service. You will know the areas that you should improve in order to provide better patient satisfaction. Their suggestions will give you a better insight in coming up with a strategy to improve your patient satisfaction.

Now, the essential factor is to improve your patient satisfaction through better service. You can make some fundamental changes in your office procedure to give a better experience to your patients.

Efficient front desk services

Right from booking an appointment for the delivery of reports and the follow-up adds up to the satisfaction of the patient. If you want your patient to be happy with your services, then think about improving your front desk services. These tips will help in a better call handling and train your staff for the same.

Create a pleasant ambiance in your hospital

Patients are coming to you with hope. Your hospital should talk about the promises and hope for a better future that you are targeting to provide to your patients. Create a vibrant, happy ambiance in your office with greenery and positive vibes. Train your staff to be polite and kind to the patients in an unconditional manner. Offer your patients as many services as you can.

Train your staff for clear communication

Dealing with people in a place where everybody arrives with one or the other problem, can be a tricky affair. You must have a staff that knows how to communicate clearly. They should ask as many questions as needed to avoid any confusion. All the reports should be maintained for the billing in an advance way before the patient arrives for the appointment with the physician.

Deal with the patient empathy

Many times, Physicians get too caught up daily managing routine and administrative services. They should get an RCM company to tackle their medical billing and coding. Then the only physician can give right care to the patient hence increasing patient satisfaction. Doctors should listen to the patient carefully and answer all their queries.

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HOW TO MAKE PATIENTS FALL IN LOVE WITH YOUR PRACTICE

The service in the hospital leaves a big impression on the patients. They are looking for a pleasant experience. Treat your practice as a business to realize that your patients are nothing but a customer for you. You need to give the best customer experience so that they come back to you again or may even refer you to their friends and family. You always need to put some extra effort to make sure that each and every patient (and their family) that visits you are satisfied with your service.

HOW TO MAKE PATIENTS FALL IN LOVE WITH YOUR PRACTICE

The one thing that makes your patient keep you as their doctor is how much they are satisfied with your service. Satisfied patients are not only the ones who got proper treatment, but it also includes the smooth sailing from booking the appointment till the follow up after the procedure. Anything that makes their visit pleasant, works in your favor.

There arises a question that why are we paying so much attention to a good experience for the patient? It is an age of the internet, where patients can give reviews, leave comments and share views on their own profile. Imagine a scenario where an unsatisfied patient talks about you on the internet and leaves terrible reviews. Can you imagine how much damage would it do to your practice? Even such experiences are shared by word of mouth, very soon there will be a considerable fall in your revenues. That is why we are putting so much emphasis on good patient experience. Now let us move and look at some ways that will make your patients happy and satisfied:

Smooth front-desk experience

To be honest, we all hate the hassle that we experience at the front desk. No one wants to spend hours on the phone just to book an appointment. Or even worse, when you have to deal with a rude attendant on the front desk. Are you backing off your patients on the very first experience? Learn to improve patient experience by efficient call handling.

Treat them right

Your patients are already going through a hard time. Their families are also suffering along with the patient. Be kind and gentle while handling your patients. Respect their privacy. Your patient must feel like they are your priority and you can empathize with them.

Listen to them

This is a mistake that a lot of practitioners make. They are so occupied with the busy schedules that they start taking the patient for granted. Do not make this mistake. No matter how insignificant it is, listen to your patients carefully. Answer all their queries no matter how futile they seem. Your job is to assure them that they are going to be healthy again.

Offer support

You know what a patient is going through. Make some extra effort and go out of your way to help your patient out. It can be as simple as offering them a discount or recommending another doctor for a check-up. Every effort that you make for your patient counts, and it goes a long way.  Offer support even when the treatment of over.

Keep your promises

Your patients will take you seriously only when you let them do that. Do not ruin your reputation by not keeping up your promises. Assist them whenever there is a need. You need to build trust with your patients in order to make them feel like they in safe hands.

Your patients are like your partners. Treat them like a valued partner so that they keep choosing you in future also. Treat them with loving kindness and provide the maximum assistance.

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Mobile Healthcare Tools That Can Improve Patient Experience

Healthcare industry is always advancing towards prioritizing patient comfort and making things easier for the patient’s family. With enhanced ease in operating and scheduling daily tasks through a tap on the mobile screen, why should healthcare lag behind? A recent survey has found out that mobile healthcare tools are becoming increasingly popular in hospitals and they are having a positive impact on patient care.

Mobile Healthcare Tools That Can Improve Patient Experience

Automation in healthcare through advanced mobile healthcare tools can help tackle all the hassles related to billing and insurance. Let us learn how mobile tools are helping us improve and enhance the patient experience:

Easy Navigation of Healthcare Services

Patient experience includes everything from booking the appointment, hassle-free navigation to the diagnosis and prescription. If the patient goes through these steps without facing issues, it counts as an achievement. A mobile application will provide ease for patients. They can book their appointment online, which can be canceled/ rescheduled without any issues. An application can also provide navigation and other details about the hospital and its facilities.

Access To Important Data

The patient should be engaged in their treatment. It makes them more responsive towards the cure. The more they understand the problem and diagnosis, the more they tend to comply with the medication and follow the instructions by the doctor.

Keeping all the reports and documents in an application makes them accessible anytime and anywhere.

Improved Transparency

In the age of technology and internet, we demand transparency in all the areas of life. As a patient, one would like to know how what and why of the treatment. From the space for an appointment to the breakdown of the bill, the patient should have every detail. The mobile application can have all these information in the data of the patient.

Instant Solutions

As a consistent user of smartphone and internet, we look for a digital experience in every area of life. Whether it is for shopping, traveling, or lifestyle. Similarly, when it comes to healthcare, the patient wants to experience the ease, comfort, and immediacy of the internet. An app can give immediate solutions, and it is a source of great satisfaction for patients.

A patient should get facilities that can make his/her life easier along with their family. Mobile applications bring a lot of facilities that make the entire process of health care convenient. It improves the patient experience and increases the chances of choosing the provider again, next time.

Providers can make their life easier by choosing Medphine as their medical billing outsource partner. Medphine takes care of all their financial woes so doctors can pay complete attention to their patients.

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